That's unfortunate, but it isn't Amazon's fault. Sunrising Bedding never resell a used mattress. Contact Amazon; they will send UPS to come pick up the mattress as well as ship you the correct item. Mattresses. You could donate the mattress and get a refund instead. How to return Amazon items the right way: Fast, easy and usually free. Also, the amount of return shipping will be deducted from your Amazon refund and you are responsible for printing the shipping label. You can’t return a spoiled or soiled mattress. The Large Items team will be in touch, and they will look after the removal of the mattress. It’ll usually be in the footer, labeled as “returns.” Alternatively, you can find the policy stated on the FAQ (frequently asked questions) page if you don’t see a dedicated page explaining how to return or exchange your bed. There is a slight chemical odor that dissipates after a few days. I just called the number above and Amazon took care of things for returning my mattress!! It is a foam mattress, came rolled up in a vacuum compressed bag in a big tall cardboard box and it inflates 24-48 hours after you open it. Alternatively, you can contact Amazon Large Item Pickups toll-free at 866-423-5353 to arrange a return. This means that the purchase is subject to Amazon’s customer satisfaction guarantee, which lasts for only 30 days. Amazon is known for its generous return policy, and that seems to extend to mattresses…with a catch. 60 Here to get more information about how the Amazon or mattress company deal with the return mattress and telling if the mattress you receive is new or refurbished. Mattresses in original packaging are returnable from your porch. Refunds are fully refunded in 3-5 days after Amazon receive and process your return. Let's start with the basics: Amazon's standard return policy allows customers to return most items that are sold and fulfilled by Amazon within 30 days of receipt for a full refund. We recommend chatting with Amazon Customer Support directly for additional return options. And they back it up with a lifetime warranty. An overly-difficult and frustrating mattress return attempt was the spark that inspired our founders to disrupt the mattress industry and create a better mattress purchasing, owning, and returning experience. Not sure if the grocery store Whole Foods started accepting Amazon returns as well (I’m an Amazon employee Couple of years back, I got a 14″ memory foam gel mattress from Costco on … By contrast, for the more established online mattress retailers such as Amazon, the return process can be a greater hassle as it often involves using FedEx or UPS. In this case, spills and soiling are the major no-nos. Thank you for the info! One of the most important rule when it comes to Amazon mattress returns is that you cannot return a mattress that you damaged. Returning mattresses from some of the biggest retailers. Almost all mattresses sold on Amazon can be returned using their normal return policy, but you won’t be expected to box it up. Unboxed, expanded, and full size mattresses are not returnable to Amazon. Remember that as a customer are entitled to get full value for your money. That way you can get your bedroom in order and move on with your life without the foam stuffed burden weighing you down. It is completely normal since sleeping experience is such a subjective issue. If you purchased a Leesa or Hybrid mattress on Amazon, you have 100 nights to request your return. Looking for How To Return Saatva Mattress To Amazon… Founded in 2010, Saatva specializes in direct-to-consumer high-end mattresses under 3 trademark name: Saatva, Loom & Leaf, and Zenhaven. Hi Marilyn. Wish all sites were this informative. Amazon will contact you to schedule a removal and arrange return shipping. Find your mattress order in the list. Zinus 12-Inch Gel-Infused Green Tea Memory Foam Mattress. Details: Saatva will charge you a $99 transportation fee to pick up your discarded mattress and return it to their warehouse. It just doesn't happen to be comfortable for you. Select “Your Account” and then “Your Orders”. Read on to learn insider tips and strategies for ordering and purchasing a mattress on Amazon.com. I literally bought a mattress off Amazon last week. Dory, Signature Sleep 12-inch Memory Foam Mattress Review, Lucid 10 inch Memory Foam Mattress Review, Select “Your Account” and then “Your Orders”, Click “Return or replace items” and follow the prompts. The mattress came in a box, definitely you can’t put it back into a box for return. Log on to amazon and click on their return options and just follow the steps or get in touch with their customer support team for any guidance. Mattress Return Policies Amazon Mattress Return Policy. So you don’t have to pay for the return shipping fee. Great! You saved us a ton of time and trouble by listing the Amazon large item team phone number. In this case, if the mattress is in good condition you could choose to donate it to a charity of the brand’s choosing instead of sending it back. All online mattress companies will list their return policies on their websites. You can begin the process by logging into your Amazon.com account and submitting the return and refund request on the order. Amazon and individual brands offer refunds and allow returns only when the damage is not caused by their customers. The interesting fact is that most brands and models are in the same range of return rates. You only have to wrap the mattress as much as possible in case the damage or stains during the shipping. For mattresses, you will have to get in touch with their large items pick-up department and your mattress will be picked up from your home. 2004 International Pkwy, Fredericksburg, VA 22406. So if you aren’t satisfied with what they delivered, take action and get your money back. Prepare your mattress for return. 99 If you need help, the Amazon support number is 1-866-216-1072. Though Nectar’s Amazon return policy is shorter than their 365 day promise if you bought from their website, their180 return window on mattresses purchased on Amazon was by far the most generous — that’s six months. save 15% OFF than Amazon. As well as your statutory cancellation rights described above, you can return most products from the Amazon sites to Amazon within 30 days of receipt of the products if the products are in an unused and undamaged condition. If you're not satisfied with the quality of product, we will issue you a full refund within 30 days of receipt of shipment. This makes comparing product choices much easier. Amazon will contact you to schedule a removal and … Brand: Zinus. All you need to do is to ask for a return from the Online Return Center and find out their specific policies on the model you settled for. Once you donate it the brand they will send you the refund. 120 Day Free Return & Ship | Order Now! People return items on Amazon all the time and mattresses are among the most commonly returned. Choose the Heavy-Bulky return options handled by a specialty carrier team from the Online Returns Center. Send back Amazon purchases just as easily and conveniently as you ordered them -- … Best Price Mattress 6 Inch Memory Foam Mattress, Calming Green Tea Infusion, Pressure Relieving, Bed-in-a-Box, CertiPUR-US Certified, Twin 4.5 out of 5 stars 15,229 $99.00 - $751.99 See How To Donate Your Mattress to Get Refund. A full size mattress. Brooklyn Bedding. Returns for Amazon purchases must be initiated through Amazon.com directly. Most mattress brands offer a period of sleep trial. Last but foremost, you should never shy away from returning a mattress if it disappointed you. If you ordered your mattress on Amazon, the return policy is a bit different. They may elect to let you keep the mattress as it is unfit for … Log onto your Amazon account. Most mattress brands offer free shipping and return. Returning is your right if you aren’t satisfied. We bought a mattress on Amazon. So you will have a really hard time convincing them to take their product back if you spoilt it yourself. I’m really glad we could help! So if you are shopping for a new mattress after the one you ordered disappointed you, do not let the return rates discourage you. Tell us a little about what you need help with — the answer you need may be closer than you think! This is a unique returning agreement offered by mattress brands like Sunrising Bedding. There it will be inspected and either marked as a “sample” and donated to a local charity or offered to employees. I wouldn't expect them to accept a return if you've taken off the wrapping. I think that if you were even considering the possibility of returning it then you should have kept the plastic on and put a sheet on top. You can ask for return within the trial period. If you are unsuccessful here, the next step should be to contact the brand in order to air your grievances. When returning a mattress of any kind, the key thing to remember is that you are returning it to the retailer rather than the manufacturer. If your mattress is not what was advertised, or you and your mattress are not right for each other, Amazon makes it very easy to organize a return. We would like to show you a description here but the site won’t allow us. Amazon Basics Cooling Gel-Infused Memory Foam Mattress Topper - Ventilated, CertiPUR-US Certified Foam, 3-Inch - Twin XL 4.4 out of 5 stars 1,367 $93.60 $ 93 . To return an item please visit our Returns Support Centre. JT purchased what he thought was a high-quality mattress for about $3500 (the pain of shopping for it is a story for another time). If you have Kohl’s in the area, they accept Amazon’s return. Sunrising Bedding offer free-risk 120 nights sleep trial. Online returning rates are not a reflection of mattress quality. For most mattresses purchased through Amazon, the entire return process is handled by Amazon itself. But you had better be clear about their return policy before your purchase. This makes comparing product choices much easier. The mattress isn't faulty. Yes, you can return almost any mattress to Amazon, and you are not expected to again fit it in the box. Amazon Return Policy. Ask for the Large Items team. Save my name, email, and website in this browser for the next time I comment. How To Return Your Mattress to Amazon. Always bear in mind that returning a mattress to Amazon is definitely not rocket science. If the mattress is still in the condition it was delivered in, you should honestly not have a hard time getting a refund or an appropriate replacement. In many cases, Amazon will honor the sleep trial offered by the mattress manufacturer; however, some qualify for Amazon’s standard 30-night trial and return period. When we decided to return it, the mattress no longer fit in the original box. Click “Return or replace items” and follow the prompts. The mattress came in a box, definitely you can’t put it back into a … Full Size Mattress, Crystli 10 Inch Memory Foam Mattress and Pocket Spring Mattress, Medium Firm Double Size Bed Mattress Designed for Improving Back Pain Relief and Deep Sleep 4.6 out of 5 stars 206 CDN$ 299.99 CDN$ 299 . Drop-off locations for free returns include Amazon Books, Amazon 4-Star stores, Amazon Hub locations, Kohl’s stores and select Whole Foods Markets and UPS stores. If your mattress is in its original packaging, it’s returnable by lying it on your front porch. That may sounds obvious, but it can be confusing because many mattress brands also act as retailers. You’ll be put in touch with their Large Items team, which will schedule a day and time to pick up the mattress … This means that the mattress will need to be prepared for shipping by the consumer which may include wrapping and or boxing the mattress. Dory. If your bed is fully unwrapped at its full size, it is not returnable; however, you do have 30 days to receive a refund if you dislike your bed. It was $130 CAD, by DHP signature sleep or something. http://www.mattresses.net shows how to vacuum pack and roll to return or move a foam mattress or pocket coil spring including mattress toppers and pads. In-home trial period: 120 nights. But this is usually different on Amazon. Mattress type: Gel- and … Do not worry about repacking the mattress. You can check the payment method that was refunded and the status of your refund in Your Orders. I’m glad we were able to help! This shows that for the most part, the returns are unrelated to the mattress quality. Amazon has made it easy to look at closely related products, whether that be mattresses from the same brand, similar beds, or a mattress topper. It came vacuum packed. Inform them the item you bought is a mattress, and they will pick it up from your house.

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